Storage Finsbury Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Finsbury provides removal, transport and storage services within the United Kingdom. By placing a booking, paying a deposit, using our website or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers. Where specific rights apply only to consumers under UK law, this will be stated. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation that instructs Storage Finsbury to provide services.
Services means any removal, packing, transport, delivery, loading, unloading, storage, associated handling, or related services provided by Storage Finsbury.
Contract means the agreement between the Customer and Storage Finsbury comprising these Terms and Conditions and the agreed quotation or order confirmation.
Goods means the items, belongings, furniture, equipment and any other property which are the subject of the Services.
Premises means any address, property, site, storage facility or location at or from which the Services are carried out.
2. Booking Process
2.1 You may request a quotation for our Services by telephone, online enquiry or in writing. Quotations are based on the information you provide, including the volume and nature of Goods, access conditions, and service locations.
2.2 Quotations are estimates only. Storage Finsbury reserves the right to amend or withdraw a quotation if:
a. the information you have provided is incomplete or inaccurate
b. additional Goods or services are requested that were not originally quoted
c. access or working conditions differ from those described at the time of quotation
d. there are significant changes in costs beyond our control, including fuel, congestion or disposal charges.
2.3 A booking is only confirmed when Storage Finsbury has accepted your instruction and you have paid any required deposit. We may require confirmation of your acceptance in writing.
2.4 You must ensure that all details on your quotation or booking confirmation are correct, including addresses, dates, times, contact details, and the description and quantity of Goods. You should notify us immediately of any errors or changes.
2.5 We may carry out a pre-service survey, either remotely or in person, to assess the work and confirm our quotation. You agree to provide reasonable access and information for this purpose.
3. Services Provided
3.1 Storage Finsbury will provide the Services with reasonable care and skill, in accordance with these Terms and Conditions and applicable UK law.
3.2 Unless specifically included in your quotation, our Services do not cover:
a. disconnection, reconnection, dismantling or re-assembly of appliances or equipment requiring specialist skills
b. removal or fitting of fixtures and fittings, including carpets, curtains and light fittings
c. work at height beyond safe and reasonable access
d. removal of doors, windows or building elements to facilitate access, unless previously agreed.
3.3 We will not carry out any work that in our reasonable opinion may be unsafe, unlawful, cause damage to property or risk injury to persons.
3.4 Time estimates for arrival and completion are provided in good faith but are not guaranteed. We will use reasonable efforts to keep you informed of any significant delays.
4. Customer Responsibilities
4.1 You are responsible for:
a. ensuring adequate access and parking at all relevant Premises, and obtaining any required permissions, permits or arrangements for loading and unloading
b. ensuring that the Premises are safe and suitable for our team to work in
c. arranging proper packing, protection and labelling of Goods, unless packing services are expressly included in our quotation
d. removing or securing valuables, money, important documents, jewellery and other high-risk items before our Services commence
e. complying with all relevant laws and regulations relating to the Goods and Premises.
4.2 You must not ask our team to transport or store any Goods that are hazardous, illegal, perishable, or otherwise unsuitable for normal transport and storage. Prohibited items include but are not limited to:
a. explosives, ammunition, weapons, gas bottles, aerosols or flammable substances
b. chemicals, toxic waste, asbestos or other dangerous materials
c. live animals, plants and perishable foods
d. illegal items or items for which you do not have legal title or permission to move.
4.3 If prohibited items are discovered, we may refuse to transport or store them, and you may be charged for any resulting costs or delays.
5. Payments and Charges
5.1 All prices are stated in pounds sterling unless expressly stated otherwise. Quotations may be subject to VAT or other applicable taxes.
5.2 We may require a deposit or full prepayment to secure your booking. The amount and due date will be communicated to you at the time of booking.
5.3 Where Services are invoiced after completion, payment is due on the date of the invoice or within the time period specified on the invoice. If no period is specified, payment is due immediately upon receipt.
5.4 If payment is not received by the due date, Storage Finsbury may:
a. charge interest on overdue amounts at a reasonable rate, calculated on a daily basis
b. suspend or withhold further Services, including access to stored Goods, until payment is made in full
c. recover from you any reasonable costs of debt collection, including legal costs.
5.5 Additional charges may apply in the following circumstances:
a. delays caused by you, your agents or other contractors, including waiting time
b. additional Goods, services or journeys not included in the original quotation
c. restricted access, parking problems, or the need for specialist equipment not previously specified
d. changes to the removal or storage date or time at your request.
5.6 Where storage services are provided on an ongoing basis, charges will normally be payable monthly in advance, unless agreed otherwise.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving notice to Storage Finsbury. Your rights to a refund will depend on the notice period:
a. If you cancel more than a specified number of working days before the service date, any deposit paid may be refunded, subject to deduction of reasonable administrative costs.
b. If you cancel on shorter notice, we may retain all or part of your deposit or charge a cancellation fee based on the work planned and any costs incurred.
6.2 Specific notice periods and cancellation charges will be set out in your quotation or booking confirmation. If not stated, we will apply reasonable and proportionate charges based on the circumstances.
6.3 If you request changes to the date, time or scope of the Services, we will endeavour to accommodate them but cannot guarantee availability. Changes may result in revised pricing.
6.4 Storage Finsbury may cancel or suspend the Services if:
a. you fail to pay any required deposit or amount due
b. you materially breach these Terms and Conditions
c. providing the Services would, in our reasonable opinion, be unsafe, unlawful or impossible due to circumstances beyond our control.
7. Storage Terms
7.1 Goods accepted for storage will be placed in a suitable storage facility and may be stored individually or in shared areas. We will take reasonable steps to protect Goods from damage and unauthorised access.
7.2 You must not store any prohibited or hazardous items as described in these Terms and Conditions. We reserve the right to inspect Goods where reasonably necessary for safety or regulatory compliance.
7.3 Storage charges will be calculated as agreed at the time of booking and are payable in advance. Failure to pay storage charges may result in restricted access to your Goods and other remedies as described in these Terms and Conditions.
7.4 You must give reasonable notice if you wish to remove Goods from storage or arrange delivery. We may require proof of identity and authority before releasing Goods.
7.5 In the event of non-payment or abandonment of Goods, Storage Finsbury may exercise a lien over the Goods and, after giving reasonable notice, may sell or otherwise dispose of them to recover outstanding charges and reasonable costs. Any surplus will be held for you.
8. Waste, Disposal and Environmental Regulations
8.1 Storage Finsbury is committed to complying with UK waste and environmental regulations. We will not knowingly transport or dispose of waste in a manner that breaches applicable laws.
8.2 If you require us to remove items as waste, this must be clearly agreed in advance. Additional charges may apply for disposal, recycling or specialist handling.
8.3 You are responsible for ensuring that any items presented as waste do not include hazardous or controlled materials unless we have specifically agreed to handle such materials in compliance with the relevant regulations.
8.4 Where recyclables are separated, we will use reasonable efforts to ensure they are taken to appropriate facilities, subject to local availability and practical constraints.
9. Liability and Limitations
9.1 Storage Finsbury will exercise reasonable care and skill in handling, transporting and storing your Goods. However, our liability is subject to the limitations set out in this section.
9.2 We are not liable for any loss or damage arising from:
a. wear and tear, gradual deterioration or inherent defects in the Goods
b. pre-existing damage or faults
c. insufficient or improper packing where packing was not carried out by us
d. handling of Goods you have instructed us to move against our advice
e. atmospheric or climatic conditions such as damp, mould, rust or temperature changes
f. delay, loss of use, loss of profits, or other indirect or consequential losses.
9.3 Our liability for loss of or damage to Goods, whether in transit or storage, will be limited to a reasonable amount per item or per consignment, or such other limit as may be stated in your quotation or agreed in writing.
9.4 You are encouraged to ensure that you have adequate insurance in place to cover the full value of your Goods during removal and storage. We may offer basic cover or recommend that you arrange additional insurance separately.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot be lawfully limited or excluded under UK law.
10. Claims and Complaints
10.1 If you believe that any Goods have been lost or damaged, you must notify Storage Finsbury in writing as soon as reasonably practicable and in any event within a reasonable period after the Services are completed or you become aware of the issue.
10.2 You should provide details of the loss or damage, including a description of the Goods, the nature of the damage and any supporting evidence such as photographs.
10.3 We will investigate your claim and may request reasonable access to inspect the Goods. You must not dispose of any damaged items before we have had a reasonable opportunity to examine them.
10.4 For general complaints about our Services, you should contact us promptly with full details. We will aim to respond within a reasonable time and to resolve issues fairly where possible.
11. Force Majeure
11.1 Storage Finsbury is not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, fire, flood, epidemic, industrial disputes, road closures, accidents, acts of terrorism or war, and interruption of utilities or transport networks.
11.2 If a force majeure event occurs, we will take reasonable steps to notify you and to minimise disruption. Either party may terminate the Contract if the event continues for an extended period and performance becomes impossible or impractical.
12. Data Protection and Privacy
12.1 We will handle your personal information in accordance with applicable UK data protection laws. Information may be used for the purposes of providing Services, processing payments, administration and legal compliance.
12.2 We may share your information with third parties only where necessary to perform the Services, comply with the law, or with your consent. We will take reasonable steps to safeguard your information.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by Storage Finsbury in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
14.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the level of service you receive.
14.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Finsbury in relation to the Services, and supersede any prior understandings or statements.
